1. Scope & Applicability
This Return Policy applies to purchases of the Scewo BRO and related accessories made through scewobronetwork.com  Because BRO is a complex, often customized medical device, the following conditions apply.

2. Warranty vs. Return

• All BRO units are covered under manufacturer’s warranty for defects in materials and workmanship (as per Scewo’s warranty terms).

• This Return Policy is not a substitute for warranty service. Defects, malfunctions, and similar issues will be addressed through warranty repair or replacement, not standard returns.

3. Return Conditions
Return requests are handled case-by-case. Possible return or cancellation scenarios include:

• Pre-delivery cancellation: If you cancel your order before delivery and configuration, a partial refund may be issued (depending on order status).

• Damage or Defect on Delivery: If BRO is delivered with physical damage or defect, notify us within 7 business days. We will arrange inspection, repair, or replacement.

• Non-Conforming Configuration: If the delivered BRO does not match the agreed specification (wrong battery, seat, controller), report this within 7 business days. for evaluation.

4. Non-Returnable Items

• Customized parts: seat customizations, control modules, special armrests / legrests that were built to your specification.

• Opened consumables or hygiene items.

• Used BRO units (if resold, classify under different policy).

5. Return Process

• Submit a Return Request: Contact us via email or support portal.

• Inspection: We will inspect the unit jointly (or arrange for third-party assessment) to verify claim.

• Refund / Exchange: Based on inspection outcome:

  • Defect confirmed → Repair, replacement, or refund.

  • Specification mismatch → Correction, reconfiguration, or replacement.

  • Cancellation → Refund minus costs incurred (transport, configuration), per agreement.

6. Refund Timing
Refunds (if approved) will be processed within 7 business days. after inspection and confirmation. Refunds will be made using the original payment method unless otherwise agreed.

7. Shipping Costs

• Returns due to defects / damage: we cover return shipping or pick-up.

• Returns for other reasons (e.g., cancellation): return shipping costs may be borne by the customer, depending on contract terms.

8. Customer Support & Training
We offer training and handover for all BRO units. We strongly recommend attending the training before operating stair mode, and we can re-train or refresh at no additional cost if needed during a limited period.

9. Contact for Returns:
Email: sales@scewobronetwork.com